Questions & Answers
Frequently Asked Questions
About Ordering
Shipping times are listed on our checkout page and in the Shipping Policy section. Also, check the item’s description for processing times.
Absolutely! We ship to locations around the globe. No matter where you are, we’ve got you covered!
We don’t have a physical store. All orders and transactions are handled online through our website.
No worries! Our website automatically displays prices in your local currency. If you’d like to switch currencies, just use the currency icon located at the bottom left or top right of the screen.
If your order is marked as “pre-order,” it will have a specific shipping date. If we can ship it earlier than that date, we’ll email you with the updated shipping information and tracking number.
Sometimes email delays can occur. If you don’t receive your confirmation email within 24 hours, and it’s not in your junk or spam folder, please email us at info@annexkayclothing.co.uk.com with your name and order number. We’ll be happy to assist you!
If you need your order by a particular day, please email us at info@annexkayclothing.co.uk before placing your order. We’ll do our best to accommodate your request!
If there’s an issue with your order, please email us at info@annexkayclothing.co.uk with your name and order number before returning the item. We’re here to assist you!
Yes, we offer custom orders! To discuss your custom request, please use this form or email us at info@annexkayclothing.co.uk
About Shipping
For details on international shipping costs, please check our shipping policy here.
For information on processing and shipping times, please refer to our Shipping Policy.
For domestic orders, we use Royal Mail. For international shipments, we use both DHL and Royal Mail.
Unclaimed or refused deliveries will incur charges for both the original shipping cost and the return cost.
Shipping fees are non-refundable, except in cases where there is an issue with the order.
About Exchanges & Store Credit
For details on returning or exchanging your order, please read our policy [here].
We do not offer refunds, but we can provide store credit for the cost of the item.
About Cancelation
To cancel your order, please contact us at info@afrikaykollection.com within 24 hours.
About Product Care
To keep your AfriKAY Kollection clothes looking their best:
- Hand wash only.
- Avoid using bleach.
- Iron on the reverse sid
About Custom Orders
To request a custom order, please use the custom order form [here] or email us at info@annexkayclothing.co.uk. We’re happy to assist you!